We hope you will love your stone and tiles from Artisans of Devizes, in the unlikely event that you are not satisfied please follow our returns policy outlined below.
You can return resalable stone and tiles to us, so long as the meet the following terms and conditions:
If you are wishing to make a return, please email: firstname.lastname@example.org we will then send you a returns form.
Returns for ancillaries will be accepted up to four weeks following delivery/collection of goods. Returns for standard stock items will be accepted up to eight weeks following delivery/collection of goods.
All resalable returns on standard stock items are subject to a 20% restocking charge and collection fee which will be deducted from the credit raised.
For goods sold in box quantities, returns accepted for full box quantities only.
Returns can take up to 10 working days to process through our warehouse.
Failed collections will be chargeable and deducted from the credit raised.
Material to be secured and crated in the same way they were delivered to you. It is your responsibility to package securely and safely ready for the driver to collect and load onto the vehicle. Any damaged goods will not be credited. Goods can be dropped off to our Melksham warehouse if unable to crate and prepare securely with 24 hours’ notice.
Collections are made between the hours of 8.00am – 6.00pm and for crated/palletised orders, collections are made via a tail lift courier which cannot operate on unstable surfaces such as gravel drives, therefore the crate would need to be brought to the nearest flat hard-standing to enable the courier to collect.
We are unable to accept cancellation or returns on bespoke, EOL, Outlet or special order products.
This does not affect your statutory rights.