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COVID-19 Update: We Are Open & Delivering Our Tiles In 3-5 Days. Read More

Home Deliveries and Returns

Deliveries and Returns

Returns

We hope you will love your stone and tiles from Artisans of Devizes, in the unlikely event that you are not satisfied please follow our returns policy outlined below.

You can return resalable stone and tiles to us, so long as the meet the following terms and conditions:

If you are wishing to make a return, please email: enquiries@artisansofdevizes.com we will then send you a returns form.

Returns for ancillaries will be accepted up to four weeks following delivery/collection of goods. Returns for standard stock items will be accepted up to eight weeks following delivery/collection of goods.

All resalable returns on standard stock items are subject to a 20% restocking charge and collection fee which will be deducted from the credit raised.

For goods sold in box quantities, returns accepted for full box quantities only.

Returns can take up to 10 working days to process through our warehouse.

Failed collections will be chargeable and deducted from the credit raised.

Material to be secured and crated in the same way they were delivered to you. It is your responsibility to package securely and safely ready for the driver to collect and load onto the vehicle. Any damaged goods will not be credited. Goods can be dropped off to our Melksham warehouse if unable to crate and prepare securely.

Goods returned and not declared will not be credited.

We are unable to accept cancellation or returns on bespoke products.

This does not affect your statutory rights.

Deliveries

COVID-19 UPDATE:
Our warehouse is still operating and we are fulfilling orders in the UK within 3-5 days.
We ship stone and tiles within the UK from our Wilshire warehouses.

DELIVERY COSTS:
The costs of delivery within the UK is £30 for packs and £2.99 for samples.

INTERNATIONAL ORDERS:
If you are looking to place an international order then please do email us: enquiries@artisansofdevizes.com

ARRANGING DELIVERY:
Once you have placed an online order, our team will be in touch to schedule an appointment for delivery.
Please check through your order to confirm all is correct including the delivery address and please advise us should you have any vehicle access issues on site e.g. gravel driveway, limited access etc.

FOLLOWING DELIVERY:
Please may we insist that the delivery is checked upon receipt and notify us within three working days if there are any issues so we may resolve this as quickly as possible. Failure to do this will invalidate any claims of breakages or replacements after this period.

Please note we are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.

Cancellations

How to end the contract with us (including if you have changed your mind)

To end the contract with us, please let us know by doing one of the following:

In writing, my emailing us at enquiries@artisansofdevizes.com within 14 working days of receiving your order. Please provide your name, home address, details of the order and, where available, your phone number and email address.

Returning goods after ending the contract. If you end the contract for any reason after goods have been dispatched to you or you have received them, you must return them to us. If you are exercising your right to change your mind you must return the goods within 14 days of telling us you wish to end the contract.

When we will pay the costs of return. We will pay the costs of return:
(a) if the goods are faulty or mis-described; or
(b) if you are ending the contract because we have told you of an upcoming change to the goods or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
What we charge for collection. If you are responsible for the costs of return and we are collecting the goods from you, we will charge you the direct cost to us of collection.
How we will refund you. We will refund you the price you paid for the goods including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
Deductions from refunds.

If you are exercising your right to change your mind:
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a goods within 3 to 5 days at one cost but you choose to have the goods delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

We are unable to accept cancellation or returns on bespoke products.

This does not affect your statutory rights.